Terms of Service

1. Introduction

Welcome to Hidden Vine. These Terms of Service ("Terms") govern your use of our website and services. By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our website or services.

2. About Us

Hidden Vine is a professional services company specialising in UK visa support and apostille services. We are located at:

3. Services

We provide the following services:

• UK visa application support and guidance
• Apostille and document authentication services
• Document translation services
• Legal consultation regarding immigration matters
• Related administrative and support services

4. Acceptance of Terms

By using our services, you confirm that:

• You are at least 18 years of age
• You have the legal capacity to enter into these Terms
• All information you provide is accurate and complete
• You will comply with all applicable laws and regulations

5. Service Agreement

5.1 Service Provision

We will provide the agreed services with reasonable skill and care in accordance with generally accepted industry standards. However, we cannot guarantee the success of any visa application or the acceptance of any documents by relevant authorities.

5.2 Client Responsibilities

You agree to:

• Provide accurate, complete, and truthful information
• Submit all required documents in a timely manner
• Pay all fees as agreed
• Cooperate fully with our service delivery
• Inform us promptly of any changes to your circumstances

5.3 Limitations

Our services are advisory and administrative in nature. We:

• Do not guarantee visa approval or document acceptance
• Cannot influence government decisions
• Are not responsible for delays caused by third parties
• Cannot predict changes in immigration law or policy

6. Fees and Payment

6.1 Service Fees

All fees are clearly stated and agreed upon before service commencement. Fees are non-refundable except as specifically provided in these Terms or required by law.

6.2 Government Fees

Government fees, application charges, and third-party costs are separate from our service fees and are your responsibility.

6.3 Payment Terms

Payment is due as agreed in your service agreement. Late payment may result in service suspension or termination.

7. Cancellation and Refunds

7.1 Client Cancellation

You may cancel services by providing written notice. Refunds will be considered on a case-by-case basis depending on work completed.

7.2 Our Right to Cancel

We may terminate services if you:

• Fail to pay agreed fees
• Provide false or misleading information
• Fail to cooperate or provide required documents
• Breach these Terms

8. Confidentiality

We will maintain the confidentiality of your personal information in accordance with our Privacy Policy and applicable data protection laws. You acknowledge that we may need to share information with relevant authorities as part of service delivery.

9. Intellectual Property

All content on our website, including text, graphics, logos, and software, is our property or licensed to us and is protected by copyright and other intellectual property laws.

10. Liability and Disclaimers

10.1 Limitation of Liability

To the fullest extent permitted by law, our liability is limited to the fees paid for the specific service in question. We are not liable for:

• Visa refusals or document rejections
• Consequential or indirect losses
• Loss of opportunity or profits
• Delays caused by third parties
• Changes in law or policy

10.2 Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, or system failures.

11. Website Use

11.1 Permitted Use

You may use our website for lawful purposes only. You must not:

• Use the website in any way that is unlawful or fraudulent
• Transmit or distribute viruses or malicious code
• Attempt to gain unauthorised access to our systems
• Interfere with other users' enjoyment of the website

11.2 Website Availability

While we strive to maintain website availability, we do not guarantee uninterrupted access and may suspend services for maintenance or other reasons.

12. Data Protection

We process personal data in accordance with our Privacy Policy and applicable data protection laws. By using our services, you consent to such processing.

13. Complaints Procedure

If you are dissatisfied with our services:

1. Contact us directly to discuss your concerns
2. We will investigate and respond within 14 days
3. If unresolved, you may escalate to relevant professional bodies or regulatory authorities

14. Governing Law

These Terms are governed by English law, and any disputes will be subject to the exclusive jurisdiction of the English courts.

15. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated by email or website notice. Continued use of our services after changes constitutes acceptance of new Terms.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and Hidden Vine.

18. Professional Standards

We are committed to maintaining high professional standards and comply with relevant industry regulations and codes of conduct.

19. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or practices of these external sites.

20. Contact Information

For questions about these Terms or our services, please contact us:

Thank you for choosing Hidden Vine for your UK visa and apostille service needs.